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Complaints & Feedback

We would love to hear from you. Feedback, compliments, concerns and complaints are welcome.

At Meta Ability Care we welcome feedback, compliments, concerns and complaints. Your feedback helps us recognise what we are doing well and identify where we can improve. You can make a complaint anonymously if you prefer. Making a complaint will not affect the supports you receive from Meta Ability Care.

We would love to hear from you

You can speak with us by phone, email, or the form on this page. If the feedback relates to a participant, please include their name and NDIS number if you have them.

Need urgent help?

If someone is in immediate danger or there is a medical emergency, call 000.

You can also make a complaint externally

You can contact the NDIS Quality and Safeguards Commission if you would prefer not to raise your concern with us, or if you are not satisfied with how your complaint has been handled.

Phone: 1800 035 544

People can also seek assistance from an independent advocate when making a complaint.

Our process

  1. Acknowledgement — we aim to acknowledge your complaint promptly and email you a reference number.
  2. Assessment — we review the details and may contact you for further information.
  3. Resolution — we work with you toward a fair outcome and email you when it has been addressed.
  4. Follow-up — where appropriate, we identify improvements to prevent similar issues.

Keep your reference number. We email status updates to the address you provided, and you can also check progress below. Anonymous submissions cannot receive email updates.

Privacy concerns are covered in our Privacy Policy. You may also contact the Office of the Australian Information Commissioner (OAIC). Related: Contact us.