Frequently Asked Questions
Everything you need to know about our services, the NDIS, and how to get started with Meta Ability Care.
FAQ
Frequently Asked Questions
Find answers to common questions about our services, the NDIS, and getting started.
How can I make a complaint or provide feedback?
We welcome feedback about our services. You can contact us by phone, email, or our Complaints & Feedback page. We aim to acknowledge complaints promptly and work with you toward a fair resolution. For privacy-related concerns, see our Privacy Policy.
Do your workers have NDIS screening checks?
We require appropriate worker screening and suitability checks for roles that involve working with NDIS participants, in line with applicable requirements. Contact us if you would like more information about our workforce practices.
Can plan managers work with Meta Ability?
Yes. We work with self-managed, plan-managed, and NDIA-managed participants. Include your plan manager details in your enquiry or referral so we can coordinate billing appropriately.
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