Privacy Policy

Your privacy matters. This policy explains how we handle personal information under Australian law.

Last updated: 23 August 2026

Meta Ability ("we", "us", "our") is a registered NDIS disability support provider operating in Australia. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

Meta Ability provides NDIS clinical and daily living support services. For privacy enquiries, contact us at hello@metaabilitycare.com.au or call 1300 628 284.

Information we collect

Contact and enquiry forms — name, email, phone, message, service interest, and NDIS status.
Referral forms — participant and referrer details, NDIS plan information, support needs, and health-related information you choose to provide (sensitive information).
Career applications — name, contact details, cover letter, and links you provide (e.g. resume, LinkedIn).
Newsletter — email address, with your express consent to receive updates.
Website usage — if you accept cookies, we record anonymous page views (session ID, pages visited, browser type, IP address) to improve our website. We use Google Analytics only with your consent.
Essential site features — cookie preference and optional "return to previous page" settings stored in your browser.

Why we collect information

To respond to enquiries, referrals, and job applications
To deliver and coordinate NDIS support services
To send newsletters and service updates (with consent)
To improve our website and understand visitor journeys (with consent)
To meet legal, NDIS, and quality obligations

Sensitive information

Referral and support forms may include health and disability-related information. We collect this only where you provide it voluntarily and consent to our use for assessing and coordinating support. We apply additional safeguards appropriate to sensitive information under APP 3 and APP 11.

Cookies and analytics

Essential cookies store your cookie preference. Analytics and journey tracking run only if you click Accept on our cookie banner. You may decline non-essential cookies and still use the site. See our cookie notice when you first visit.

Disclosure to third parties

We may share information with:

Hosting and email providers (e.g. Hetzner, your configured SMTP provider)
Google Analytics (only with consent)
NDIS, health professionals, or coordinators where required to deliver services or by law

We do not sell personal information.

Data retention

Visitor journey data — deleted automatically after 90 days (configurable in admin).
Enquiries, referrals, and applications — retained for up to 7 years unless a shorter period is required by law or you request deletion where we are permitted to do so.
Admin audit logs — retained for up to 2 years for security and accountability.
Newsletter subscribers — until you unsubscribe.

Access, correction, and complaints

You may request access to or correction of your personal information by contacting us. If you believe we have breached the APPs, contact us first. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

For complaints about our NDIS support services (not privacy), see our Complaints & Feedback page.

Marketing and unsubscribe

We send marketing emails only with your consent. Every newsletter includes an unsubscribe option. You can also unsubscribe at any time from our unsubscribe page.

Changes

We may update this policy from time to time. The latest version will always be published on this page.